Shipping policy

Where we ship

NØVA currently ships to addresses in the United States. Available delivery options are shown at checkout.

Shipping rates

Standard shipping is $8 USD for orders under $70 USD. Standard shipping is free for orders of $70 USD or more, based on the merchandise total after discounts and before tax. The final shipping charge is shown before you place your order.

Fulfillment and delivery

Products ship directly from our fulfillment partners and may ship from overseas. Items in the same order may arrive in separate packages. Transit times vary by product, destination, carrier, and customs processing. Any delivery estimate shown is an estimate rather than a guaranteed arrival date. We do not currently offer an express-delivery service.

Tracking

We will share tracking information when it becomes available from the fulfillment partner. Tracking may take time to update after a shipping label is created. Contact support@novacases.us if you need help locating an order.

Delays and cancellations

If we cannot ship within a stated shipment period, or within 30 days when no shipment period was stated, we will notify you and offer the choice to agree to the delay or cancel the unshipped items for a refund. We will obtain any consent required by applicable law. A shipping label alone does not mean an order has been dispatched.

Address changes and delivery issues

Check your shipping address carefully before checkout. Email us as soon as possible if it needs to change; changes cannot be guaranteed after fulfillment begins. If tracking shows a delivery problem, or an item is missing or damaged, contact us with your order number so we can investigate and arrange an appropriate resolution.