Refund policy

14-day returns

You can request a return within 14 days after your order is delivered. To be eligible for a change-of-mind return, the item must be unused, in its original condition and packaging, with all included parts. Screen protectors must not have been applied.

Start a return

Email support@novacases.us with your order number, the item you want to return, and the reason. We will provide return instructions and the correct return address. Please contact us before sending anything back; the address on a shipping parcel may not be the return address.

Return shipping and fees

You pay return shipping for change-of-mind returns, including ordering the wrong phone model or finish. There is no restocking fee. Original shipping charges are not refunded for change-of-mind returns. We recommend using a tracked return service.

Wrong, damaged, or defective items

If your item arrives damaged, defective, or different from what you ordered, contact us with your order number and a description of the issue. Photos help us assess the problem. NØVA will cover any required return shipping and arrange an appropriate replacement or refund, including applicable original shipping charges. The unused-item conditions do not apply to these claims. This policy does not limit your rights under applicable consumer law.

Refunds

After we receive and inspect a return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Exchanges and cancellations

For an exchange, contact us first so we can confirm the correct model and available options. If you need to cancel or change an order, email us as soon as possible. We cannot guarantee changes once fulfillment has begun. If an order has already shipped, the return process applies.